Shipping + Returns


Disclaimer

You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.
Crystal healing and their properties are not to be taken as confirmed advice.
If you have any specific questions about any medical concerns, you should consult a licensed medical practitioner.
Shipping
 
Domestic - Australia:
Standard - $8.95 flat rate
Express - $14.95 
Free standard shipping for all orders $50.00 and over.
 
Please allow 1-2 business days for order processing and consequently 3-10 business days to receive your order, depending on your location.
 

Tracking

Once we send your order you we will receive a confirmation email and the tracking details.

International 
Standard - $25.00 AUD flat rate
Free standard shipping for all orders $100.00 and over.
Please allow 1-2 days for order processing and consequently 5-25 business days to receive your order, depending on your location.
Please Note: We do our best to meet these shipping estimates but cannot guarantee them. Please take busy periods such as sales and Christmas into account.

Tracking

Once we send your order you we will receive a confirmation email and the tracking details.

Returns, Exchanges or Faulty Items

Please choose carefully as we do not accept refunds or exchanges for change of mind purchases. Once your order is processed we cannot modify or cancel it.
We pride ourselves on the highest quality products, however, we understand that mistakes do happen and packages can be damaged in transit. If you have a received a faulty item please email us at moon.flower.healing@hotmail.com within 24 hours of receiving your parcel so that we can rectify this for you.